Testimonials

We recently used Vigo IT Solutions to upgrade our e-mail facilities, transferring from Imap hosting to Exchange. They also helped us to upgrade to Microsoft Office 365. From start to finish, the level of service we received was excellent. Staff arrived punctually (early, in fact) and ensured that the IT services work that had to be done was completed quickly, efficiently and with the minimum of disruption.

Afterwards, the support we received was excellent and our new systems are quicker, more reliable and help us to deliver a better quality service to our clients. The fee we paid was also very reasonable. I would have no hesitation in recommending Vigo IT Solutions Limited to any organisation looking for a friendly, reliable and reasonably priced IT support company with excellent technical knowledge.

At all times we have been delighted with the professional approach, as well as the swift and efficient manner that any IT support problems or issues are dealt with.

The team at Vigo is helpful, friendly and totally professional and we are consistently impressed by the outstanding IT service that they offer, which is extremely flexible and issues are very swiftly resolved.

We contracted Vigo IT Solutions to complete our server update earlier this year. Our Director was hesitant as first, he could not see the benefits of updating our old IT system and was believed that we would have too much downtime in the changeover. From the very beginning of the process, Vigo IT Solutions not only met our expectations but exceeded them. Informative, proactive, and professional, their implementation was seamless. They went above and beyond and nothing was too much trouble. The process of implementing the system had minimal impact on our business; to our Director’s surprise, he did not notice any downtime.”

“Vigo IT Solutions gives the very best IT support of any IT company that I have ever dealt with. I am truly amazed at how quickly they respond to questions that we have. Your service is what any IT company should strive towards.”

“The unanimous conclusion of all of the staff members involved was that choosing Vigo IT Solutions was one of the best decisions we have made as a business.

We were very apprehensive regarding moving forward with our computers and IT system, as we had been working with an antiquated system holding considerable valuable data and having had informative talks with other companies, we had not felt confident to move on. However, following an initial consultation with Kurt and then later Tom, we felt reassured by their ideas and we actually “understood” what they proposed – no technical jargon!

We agreed Tom’s proposal, we admit we still had some anxieties, but true to his word the installation began with our field engineer – Thomas, being instrumental with the proceedings. Thomas treated us with absolute respect and explained the transition every step of the way, no matter how many times we asked a question, he always gave us a speedy and pleasant response!

The transfer over was seamless and we are delighted with the new system. We have further plans to move forward with new programmes to install, but we now look forward to this without any apprehension knowing Vigo and the team are with us every step of the way. Well done Vigo… and Thomas!

We have used several IT service providers over the years but never encountered one that offers the level of knowledge, efficiency and customer service that Vigo IT Solutions provides.

The helpdesk are exactly that…helpful….and most issues are rectified immediately and remotely. Anything more in depth is escalated promptly and another technical engineer will provide answers or visit you.

Any strategic planning is dealt with by Kurt who is an expert that you quickly come to rely on.

In summary a great team!

All staff could not have been more helpful, gave me great advice and always took time to explain to me.

I wanted to contact you personally with my feedback after having work completed, but in particular about your staff team involved.
While the work was completed was of exceptional standard, I can’t praise enough the members of your team that have worked with us so diligently, professionally and friendly in all their interactions with me and my team.
To say our IT in place at the time was useless is being polite. When I first contacted Vigo I was stressed and frustrated and didn’t know how to achieve what I knew we needed from our IT. From the very first time I made enquiries and spoke to the team, I feel we have had A* treatment and service. I was listened to regarding our needs with a solution suggested that I knew wasn’t a ‘sales pitch’ and I felt we were respected and our business considered in the proposal.
I can’t say enough how wonderful the team have been when working with me and my team to bring the proposal to fruition. They were incredibly supportive, genuine and respectful and were patient with us when explaining things to us. They have been just lovely!
All the Vigo team who worked with us represented the organisation in a way any manager would be proud, and they really did bring the claims on your website to life. Vigo certainly does what it says on the tin and I wouldn’t hesitate to recommend Vigo and its wonderful team any opportunity I get!

We had been running our own servers on site since about 2011 through another IT Provider, but over the years it was evident that the service we were being provided with wasn’t what we were being invoiced for and updates/patches were not being applied. The only time there was any interest in our equipment was at contract renewal time. Possibly, like many small business owners, when the IT infrastructure works everything is fine, but when there is a failure you realise the difference between poor and exceptional IT companies.
When we decided we needed to make the change I spoke to a good friend…and he recommended Vigo IT to us. From our first contact to a meeting the following week and despite all the issues surrounding the Covid pandemic Vigo IT were exceptional to work with, did exactly what they advised they would and could do for us and have been exceptional ever since.
Vigo upgraded our mail server from SBS 2011 to Server 2019 with the absolute minimum of disruption, worked with us to enable to upgrade and migration to take place…over a weekend and have followed through and completed 100% of what they advised the could do.
Finally, the service provided by their technical team is the best I have experienced. The team are straight talking, do not try to complicate work, explain the processes in simple terms and could not have been more helpful throughout the process.

Involve Northwest is a local charity based in Wirral, delivering community-based support across a range of commissioned services. We have grown rapidly over the last few years, almost doubling in size to 94 staff members.
Vigo IT have been Involve Northwest’s IT provider of choice since 2019, and even though we have a rolling one-month contract arrangement with them, we would not consider leaving them for another provider – they are the best and friendliest IT team we’ve ever worked with. Vigo are our ‘one stop shop’ for IT and have supported us throughout our growth and helped us to become much more efficient: managing our telephony services; adding new users when we’ve had recruitment drives; replacing and/or updating IT infrastructure such as servers, hardware and software, managing our Microsoft 365 cloud services; protecting our systems; training our staff and dealing with remote and onsite problem solving. They also prioritised and supported us quickly and flexibly during the Covid lockdowns when nearly every one of our staff needed to work from home, sourcing new laptops at a time when demand was extremely high, enabling staff to work remotely so that our service users experienced little to no interruption in our services to them. We’ve also strengthened our organisational security, with Vigo installing fob access door entry systems throughout our building, allowing us to restrict access to certain areas and to know at all times who is in our building at any given time.
The respectful and down-to-earth communications with Vigo are exactly what a busy charity like Involve Northwest needs – they’re always there when we need them, they don’t try to sell us anything that we don’t need or won’t add value, they don’t try to confuse us with technical jargon and are always approachable and happy to help. It’s a great relief to be able to get our tech sorted quickly and expertly and means that we can get on with delivering vital support to our service users.
I would have no hesitation in recommending Vigo IT to any business