We aim for our customers to associate Vigo with awesomeness, so we
aim to be awesome at all times by making these pledges to you:
Our service to you is of paramount importance and we will always
do our utmost to make you happy
We will always greet you with a smile, no matter how badly our
day might be going
We will always be clear about what you can expect from us
We will always use non-technical speak when we communicate with
you over the phone, by email, face to face or on our website
We will always ask you for your suggestions, feedback and input
We will never, ever sell you anything that we know you don’t
actually need or that won’t add value to your business
We aim for Vigo to be like no other place that our employees have
worked in before, and we make these pledges to you:
We will maintain Vigo’s approach of being an extraordinary place
to work
We will always ensure that your happiness and wellbeing is put
above a bigger profit
We will ensure that all staff are heard and respected
We will always ask you for your feedback and we encourage
(expect!) you to contribute
We will always be good role models for taking pride in our work,
valuing others and supporting teamwork
We aim to achieve our quality standards and to making sure that our
customers’ requirements are being met, and we make these pledges:
To set our business objectives in the right context for our
business
To work, day and night (even in our dreams if we need to) to
come up with new and exciting ideas to continue to improve our
services
To seek, listen and act on feedback from our team, our
customers, our suppliers and our community, because every
suggestion could lead to a great idea (and often does)
To review this manifesto every year to make sure it still
reflects our awesomeness
It’s rare to be able to comfortably leave contractors
to their own devices so it is refreshing that we always have
complete trust in your abilities and transparency!
